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Return & Refund

 

The customer is requested to examine the goods immediately upon delivery for any defects and/or damage. If any problems are found immediately, or if any products are found not up to manufacturers' standard within 7 days of purchase, customers can call the JNC customer service to follow up. 

 

  • Original sales receipt or relevant electronic receipt must be produced to us.
  • Packing, accessories, and user guide should be returned together with the product in good condition for exchange or refund.
  • The product to be returned should not be damaged, scratched, defaced, or contain any trace of use.
  • No exchange would be made for the product that has undergone any repair by unauthorised third parties.
  • All gift items must be returned together with the returned products. Otherwise, the retail value of the gift item would be deducted from the refund. 
  • We have the right to refuse to exchange a product on the ground of damage to its appearance or missing accessories once the delivery has been signed for. 
  • In case of any dispute, JNC reserves the right of final decision.

 

 

JNC customer service:
Hotline:(852)2342-9712
E-mail:cs@jnc.com.hk