Return & Refund
The customer is requested to examine the goods immediately upon delivery for any defects and/or damage. If any problems are found immediately, or if any products are found not up to manufacturers' standard within 7 days of purchase, customers can call the JNC customer service to follow up.
- Original sales receipt or relevant electronic receipt must be produced to us.
- Packing, accessories, and user guide should be returned together with the product in good condition for exchange or refund.
- The product to be returned should not be damaged, scratched, defaced, or contain any trace of use.
- No exchange would be made for the product that has undergone any repair by unauthorised third parties.
- All gift items must be returned together with the returned products. Otherwise, the retail value of the gift item would be deducted from the refund.
- We have the right to refuse to exchange a product on the ground of damage to its appearance or missing accessories once the delivery has been signed for.
- In case of any dispute, JNC reserves the right of final decision.
JNC customer service：