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Return & Refund

The customer is requested to examine the goods immediately upon delivery for any defects and/or damage. If any problems are found immediately, or if any products are found not up to manufacturers' standard within 7 days of purchase, customers can call the JNC customer service to follow up. 


• Original sales receipt or relevant electronic receipt must be produced to us.

• Packing, accessories, and user guide should be returned together with the product in good condition for exchange or refund.

• The product to be returned should not be damaged, scratched, defaced, or contain any trace of use.

• No exchange would be made for the product that has undergone any repair by unauthorized third parties.

• All gift items must be returned together with the returned products. Otherwise, the retail value of the gift item would be deducted from the refund. 

• We have the right to refuse to exchange a product on the ground of damage to its appearance or missing accessories once the delivery has been signed for. 

• In case of any dispute, JNC reserves the right of final decision.



JNC customer service: