1. Warranty Coverage: We provide a one-year carry-in warranty service from the date of purchase (applicable to new products purchased from January 1, 2026).

2. Service Delivery: Customers are responsible for delivering the product to and collecting it from our service center during designated office hours. We do not provide on-site repair services.

3. Proof of Purchase: To be eligible for warranty service, customers must present a valid original purchase receipt. Photocopies or faxed copies will not be accepted. If the original receipt cannot be produced, a repair service fee will be charged.

4. Scope of Warranty: The warranty covers hardware main unit services only. It does not include accessories or peripherals, such as the casing, plugs, attachments, connectors, or power cables (please refer to the user manual for definitions of these components).

5. Ownership of Replaced Parts: During the warranty period, all replaced parts, components, and accessories become the property of the company, which reserves the right to dispose of them at its discretion.

6. Exclusions: This warranty policy will be automatically void under the following circumstances, and the company reserves the right to refuse repair or charge a service fee:
   The product has been used for industrial or commercial purposes.
   The product has been dismantled, repaired, replaced, or modified by unauthorized personnel.
   The product has been damaged due to improper operation, negligence, input of incorrect voltage, human damage, accidents, natural disasters, or failure to follow instructions in the user manual.
   The product has been damaged due to shocks, collisions, or exposure to sand or liquid.
   The product has been installed or used contrary to the manufacturer’s instructions.
   The serial number or specification label on the product has been tampered with or removed.

7. Limitation of Liability: The company shall not be liable for any indirect or consequential losses, including loss of profit or loss of data.

8. Geographical Validity: Warranty services are valid within the Hong Kong region only.

9. Right of Interpretation: The company reserves the right to interpret and terminate the warranty policy. In cases of ambiguity or specific disputes, the company reserves the right to terminate service after review.

10. Policy Amendments: The company reserves the right to modify these terms and conditions.

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Note for Enterprise Clients: 

For enterprise hardware purchases, warranty terms and conditions are governed by the specific agreements stipulated in your individual quotations or product submission documents. The standard warranty policy detailed above does not apply to these enterprise contracts.